dELIVERY ZONES

delivery info

We deliver globally. Our shipping fees and delivery times are based on where you are in the world and the weight of your resources.

Currently we offer free international shipping to these countries:

 UNITED STATES, CANADA, BRAZIL, GREAT BRITAIN, FRANCE, GERMANY, NETHERLANDS, SWITZERLAND, SPAIN, RUSSIA,  NORWAY, SWEDEN, DENMARK, ISRAEL, HONG KONG, CHINA, JAPAN, SOUTH KOREA, MACAO , VIETNAM , CAMBODIA, THAILAND , MALAYSIA, SINGAPORE, PHILIPPINES, INDONESIA,  AUSTRALIA AND NEW ZEALAND

For other countries there will be an additional shipping fee. This will be determined by the weight of all your resources and the country of delivery. 

DELIVERY WILL NORMALLY TAKE BETWEEN 7-10 WORKING DAYS AFTER DISPATCH. WE DO OFFER EXPRESS DELIVERY FOR AN ADDITIONAL CHARGE. PLEASE EMAIL US AND WE WILL SEND YOU A QUOTE FOR EXPRESS DELIVERY. 

We provide end-to-end online tracking of mail items starting from the completion of preparation to last mile delivery at destination.

Please check out our return policy if you need to return any of our products. 


DESPATCH 

We despatch orders placed before midday within 48 hours, except in exceptionally busy periods such as September and January where delivery can take a little longer. This applies to all orders placed Monday - Friday. Orders placed Saturday - Sunday will be despatched on the following Monday or the next working day. 

For digital based items we will send an email to your with a link to your goods within 48 hours. Some items may be a direct digital download. The product webpage for such items will specify if it is a direct digital download or link send to you by email. If you do not receive an email within 48 hours or the digital link does not work please email us and we will get the issue sorted pronto! 

If there is an issue with your delivery please do get in touch. Customer service is our main priority and we want to make sure that you get the best service and products from us. 

We understand that each country has its own rules and laws based on the taxing of importing goods. Any additional fees or tax your country may charge will be paid by you. 

Please note that during the holidays stated below there will be no delivery. Any orders placed within those dates orders will be dispatched on the first working day after the last date of the holiday. 

Dates 2018

Chinese New Year - 15th February - 21st February - All deliveries will resume on 22nd February 2018

Easter - 30th March - 3rd April - All deliveries will resume on 4th April 2018

Christmas - December 24th - January 1st - All deliveries will resume on 2nd January 2019


STOCK

We make every effort to maintain stock of all items in our warehouse, however shortages may occur. If an item is out of stock the webpage for that specific item will specify to you that it is out of stock. If an item is out of stock you can email us and enquire about the item and we will provide you with our best estimate of expected date we should have it back in stock.